Refund & Cancellation Policy

This policy applies to paid Fakturia plans. Fakturia is a digital subscription service for businesses; it is provided online and there is no physical delivery. Because the Service is offered to businesses only, the consumer right of withdrawal does not apply.

• You can cancel at any time by emailing support@fakturia.cloud from the address registered on your account. There is no minimum term and no cancellation fee.
• Cancellation takes effect at the end of the current paid month. You keep full access until then, and no further payments are taken.
• Additional documents sent above your plan’s included volume before the cancellation takes effect are billed with the final payment.

Monthly fees are paid in advance for access to the Service during that month. Fees for a month that has started, and for documents already sent, are not refunded, including when you cancel or stop using the Service during the month.

We refund a payment in full or in part when:

• you were charged twice for the same period;
• you were charged an incorrect amount because of an error on our side;
• you were charged after a cancellation that had already taken effect;
• the Service was unavailable for a substantial part of a paid month for reasons within our control. In that case we refund or credit the affected part of the fee, in proportion to the downtime.

Outages of third-party systems we depend on, such as the Peppol network or Financial Administration systems, are not a reason for a refund.

Email support@fakturia.cloud within 30 days of the payment with your company name, the payment date and amount, and the reason. We reply within 3 business days. Approved refunds are returned to the original payment card within 10 business days; the time until the money appears on your statement depends on your bank.

If you believe a charge is wrong, please contact us first so we can resolve it quickly. Opening a card dispute (chargeback) without contacting us may lead to the suspension of the account until the dispute is resolved.

Nothing in this policy limits any rights you have under mandatory law. See also our Terms of Service.